Clik here to view.
VIPdesk Merges with International SOS
“Combined Operations of VIPdesk and International SOS bring to Market First Truly Integrated Global Concierge and Customer Service Delivery Platform.” VIPdesk announced some very exciting news this...
View ArticleClik here to view.
When it Comes to Customer Service – Zappos Just Gets It!
I’m a huge fan of Zappos – their philosophy, their culture and their obsession with customer service. Zappos has customer service down to a science. They place a great emphasis on their company...
View ArticleClik here to view.
These Are a Few of My Favorite (Customer Service) Things
I’ve spent a good chunk of my career monitoring customer and agent interactions and I could probably write a book about the spicier things I’ve heard when listening to live and recorded calls. Some...
View ArticleClik here to view.
Premium Customer Care: Developing a Customer Experience Blueprint
Many marketers today don’t really understand what today’s “new” customer wants; nor do they know what marketing strategies and tactics work anymore. We all know that there has been a fundamental shift...
View ArticleClik here to view.
It’s Customer Service Week!
Almost every company is in the customer care business, whether you are a B2B or B2C company; you, your employees and your colleagues are all delivering some sort of customer service day in and day...
View ArticleClik here to view.
2011 Annual SOCAP Conference in Orlando, FL
As with past conferences, SOCAP (The Society of Consumer Affairs Professionals) annual 2011 opened with a bang. The Blues Brothers had the over 500 attendees clapping and rocking before the first...
View Article
